4400 East New Market-Hurlock Road
Hurlock, Maryland 21643

Copyright 2020 | Warwick Fulfillment Solutions, LLC

Customer Care

Whether they are a loyal consumer or a critical business client, your customers deserve fast, friendly and efficient care from your brand.

 

This is why Warwick offers a multitude of options, ranging from providing background support to your internal Customer Care team to providing 24/7/365 care across phone, chat, email, or mail channels.

Our agents are can plug directly into your customer-facing applications as well as our fulfillment systems and shipper systems to provide a true end-to-end support for customer orders and inquiries. Here are some of the services that we offer to our Customer Care clients:

  • Live Chat Support

  • Live Phone Care

  • 24/7/365 Availability

  • Boutique or Large Scale Call Center

  • Dynamic Call Routing

  • Deferred Email & Web Care

  • Call monitoring

  • Brand-Specific Agent Training

  • Service Level Management

  • ACD and Skill Based Routing

  • Transcript Retention & Review

  • Up to 1,000 agents available

  • Direct Mail Order Processing

  • Upsell & Cross Sell 

  • Branded Scripts

  • Qualitative and Quantitative Reporting