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Customer Care
Whether they are a loyal consumer or a critical business client, your customers deserve fast, friendly and efficient care from your brand.
This is why Warwick offers a multitude of options, ranging from providing background support to your internal Customer Care team to providing 24/7/365 care across phone, chat, email, or mail channels.
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Our agents are can plug directly into your customer-facing applications as well as our fulfillment systems and shipper systems to provide a true end-to-end support for customer orders and inquiries. Here are some of the services that we offer to our Customer Care clients:
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Live Chat Support
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Live Phone Care
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24/7/365 Availability
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Boutique or Large Scale Call Center
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Dynamic Call Routing
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Deferred Email & Web Care
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Call monitoring
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Brand-Specific Agent Training
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Service Level Management
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ACD and Skill Based Routing
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Transcript Retention & Review
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Up to 1,000 agents available
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Direct Mail Order Processing
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Upsell & Cross Sell
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Branded Scripts
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Qualitative and Quantitative Reporting
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